Customer Support

Frequently Asked Questions

Our rides are completely safe for children as per the appropriate age indication. They do however need constant adult supervision.

Will the rides work during load-shedding?

Our rides require electricity in order to work, except for the Trains and track which operates with rechargable battery.

KIDDIE RIDES takes no responsibility, in the event of Electrical load shedding, and a cut-off of electricity supply. KIDDIE RIDES urge customers to examine load shedding schedules and ensure power supply before planning parties.

If you use a generator each ride needs 616 Watts to work. So if you booked 3 rides you would need a 2KVA size generator.

Can one cancel a booking?

Confirmed bookings can be cancelled anytime before the booking date. No surcharges or fees are applicable to cancellations.

What is the cost of a ride per day booking?

Our booking prices are as indicated online for each ride. We generally have a single booking cost for weekend parties. We deliver Friday and collect Monday (unless you need it for the same day) for a single day booking price.

Do you deliver?

Transport cost are charged in addition to the hiring fees. Costs are added on checkout and varies from area to area.

We deliver Friday and collect Monday

Do you supply extension leads?

We unfortunately do not supply extension leads for the rides. Customers are advised to ensure that they have a plug point available and their own extension lead(s) where necesary.

What are your delivery and collection times?

Our delivery and collection times are between 9am – 17:30

Advise Posts

When reality hits of the party being over and the rides need to go back to the workshop!

03 June 2024

When reality hits of the party being over and the rides need to go back [...]

Events

13 February 2024

Events Pictures from an event held this past weekend. Contact us on 064 854 8498 [...]

Do you have a birthday party or an event coming up?

23 January 2024

Do you have a birthday party or an event coming up? Why not hire Kiddie [...]

Price increase notice (2023)

27 October 2023

Price increase notice Please be advised that Kiddie Rides will have a price increase for [...]

Introducing Kiddie Rides.

19 July 2023

Introducing Kiddie Rides. Kiddie Rides was started in 1997. You will find our coin-operated rides [...]

How do you rate our services?

21 April 2023

How do you rate our services? At Kiddie Rides to strive to make your party [...]

5 Things to know when ordering Kiddie Rides

13 July 2022

Imagine this: you’ve spent weeks planning the party, all the invites are out and people [...]

Terms and Conditions of use

It is hereby acknowledged that the use of such rides may expose our guests or their children to certain risks and dangers. We hereby indemnify and hold KIDDIE RIDES harmless, blameless for any injury/ harm that may be sustained by the use of such rides irrespective of how such injury/ harm arises and irrespective of how such injury, harm or other type of loss may occur, including damage that any person might sustain as a result of the use of such rides.

We confirm that we have provided the correct address details to KIDDIE RIDES.

Electrical load shedding: KIDDIE RIDES takes no responsibility, in the event of Electrical load shedding, and a cut-off of electricity supply. KIDDIE RIDES urge customers to examine load shedding schedules and ensure power supply before planning parties.

Refund Policy: Refunds will be made per rental item in the event of it not working. KIDDIE RIDES is not liable for faulty extension leads.

Note: No electrical extension leads or multi plugs are supplied by KIDDIE RIDES for any event. Customers are required to provide your own.

Privacy Statement

Who we are

Our website address is: http://kiddierides.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is used only for the purposes of invoicing and delivery of orders and bookings. We do not share contact information with 3rd parties unless it is required for the purposes of the delivery as indicated.

Additional information

How we protect your data

Our data is protected by means of our site encryption also known as SSL Certificates.

What data breach procedures we have in place

Whilst we have taken precoutions against piracy and hacking by means of our SSL Certificate, we acknowledge the sophistication of modern day hacking tools.

We will do all in our power to mitigate this risk, but risk can unfortunately not be completely eliminated as a result.

Google Trust Index

      EXCELLENT  
   Based on 113 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Faranaaz Daniels 
 3. August, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. The kids enjoyed the rides and had so much fun!!
  
 
      Posted on Google  
   
   Chantell Moodley 
 3. August, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. Thank you so much Steve for assisting us with the Train Ride and kiddies car hire.  The kids really enjoyed themselves.  Would definitely recommend this to everyone planning a toddler birthday party  🎈
  
 
      Posted on Google  
   
   Raeesa F 
 25. May, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. 💯 very accommodating
  
 
      Posted on Google  
   
   Farieda Davies 
 11. May, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. Kids loved the rides.. Thank you for an awesome service once again. You never disappoint.
  
 
      Posted on Google  
   
   Chantal Bernicchi 
 31. March, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. Great service, helpful staff and kids loved every second of the Train ride. Will definitely hire again soon.
  
 
      Posted on Google  
   
   R. 
 19. March, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. The best. Unbelievable assortment of new & nostagic vintage rides, with some made in house. Owned & operated by really nice people.
  
 
      Posted on Google  
   
   Shaunte' Desmore 
 23. February, 2026.
 
 
 Trustindex verifies that the original source of the review is Google. Would recommend Kiddie Rides to anybody service was amazing thank you once again
  
 
      Posted on Google  
   
   Anja Bekker 
 1. October, 2025.
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
      Posted on Google  
   
   Anikha Abarder 
 4. August, 2025.
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, friendly staff and they really do go the extra mile. Rides are in great condition and perfect for any kiddies party or event!
  
 
      Posted on Google  
   
   muneera parker 
 14. July, 2025.
 
 
 Trustindex verifies that the original source of the review is Google. Kiddie rides was the main attraction of my sons special day all the kid's couldn't stop having fun nobody wanted to leave the rides thank you so much for making his birthday a day to remember forever ❤️ 😊This is my second time using them and it was evens a bigger hit this time ,with the adults and the kid's I really don't know who enjoyed it more Thanks again for bringing the biggest smiles to our kid's